Refund policy

TREDVIBE – Return & Refund Policy

At TREDVIBE, we want you to love your eyewear. If something isn't right, here's how our return and refund process works.

1. Return Window

We offer a 3-day return policy. You have 3 days from the date of delivery to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition that you received it
  • In its original packaging, with all tags and labels attached
  • Accompanied by proof of purchase (Order ID/invoice)

Items that are damaged, used, scratched, or missing original packaging will not be eligible for return.

3. Wrong or Damaged Product

If you receive the wrong product or a damaged/defective item, please contact us within 24 hours of delivery with:

  • Your Order ID
  • A clear photo/video of the product received
  • A short description of the issue

Contact us at:

  • 📧 Email: support@tredvibe.com
  • 📞 Phone: +91-8376984797
  • 🕒 Support Hours: Mon–Sat, 10 AM – 6 PM

Once verified, we will offer a free replacement or full refund, based on your preference.

4. How to Request a Return

  1. Contact our support team via email or phone within 3 days of delivery.
  2. Share your Order ID and reason for return.
  3. Once approved, ship the item back to us (or our team will arrange a pickup, if available).
  4. Your return will be inspected upon receipt.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved:

  • Refunds are processed within 5–7 business days
  • The amount will be credited to your original payment method

Please note: it may take additional time for your bank or card issuer to reflect the refund.

6. Exchanges

If you'd prefer an exchange instead of a refund (e.g. different size/color), let our support team know while raising your return request.

7. Non-Returnable Items

  • Items purchased on final sale/clearance
  • Products without original packaging or tags
  • Products damaged due to misuse after delivery

8. Shipping Costs

  • If the return is due to our error (wrong/defective item), we cover the return shipping cost.
  • If the return is due to a change of mind (where applicable), the customer may bear the return shipping cost.

9. Contact Us

For any questions about returns or refunds, reach out to us:

  • 📧 Email: support@tredvibe.com
  • 📞 Phone: +91-8376984797
  • 🕒 Support Hours: Mon–Sat, 10 AM – 6 PM